All of us have been there. After a long day at work, you are finally home and ready to unwind. You make a drink for yourself, settle in on the couch, and start Netflix. And…nothing. You can’t figure out why your video won’t load.
In the best-case situation, your gadget will display some sort of error number, but frequently it will just state, “We can’t play that video right now.” When Netflix is down, it is very annoying. Like free-to-air TV, we’ve grown to expect it to always be accessible. But most of the time, the issue is something you can fix on your own and isn’t really with Netflix.
Try the following procedures the next time Netflix (or another streaming service, for that matter) is unavailable to you:
1. Isolate the problem
Isolating the issue should be your initial step. Is there really a Netflix issue here? Is it specific to a device? To ensure that you are conducting the proper troubleshooting, go through these steps first.
Strategy 1: Check Your Internet Connection
Is your Internet generally functional? Can you use your computer to access the internet? If you are unable to, Netflix is not the issue. Your internet connection is the issue. Solution 1 is given below.
Strategy 2: Try Another Device
Try opening Netflix on a different device, such as a computer or smartphone, if Netflix won’t load on your streaming device (Chromecast, Apple TV, or your Smart TV). If it functions properly on one device but not the other, you have identified the problematic device and can move on to Solution 2. Continue reading this manual if it doesn’t work on any device.
Strategy 3: Check Service Status
Even services like Netflix are susceptible to disruptions, albeit they are uncommon. Check to discover if other Netflix users nearby are having issues using a website like Down Detector. If a large number of people are, it’s probable that Netflix, not you, is the issue.
2. Solve the Problem
Here is how to fix each of the aforementioned issues now that you have identified the issue.
Solution 1: Internet Connection Problem
Do not worry if your Internet connection is the issue. To help you get back up and running, we’ve created this helpful tutorial. If it doesn’t work, contact your Internet service provider for additional assistance.
Solution 2: Device Problem
It’s time to troubleshoot the device if, as you discovered through Strategy 2, your issue is unique to that device. Reset the device if it isn’t loading material from any services. Turn it off entirely, then turn it back on. These “always-on” devices can just get stuck, and all they require is a simple reset to begin moving again.
Does the device still function with other apps but not Netflix? Apps can occasionally simply need to be restarted. Restart the entire device if you’re unsure how to proceed. Are you receiving a specific error code from Netflix, such as NW-2-5 or 10000? Each of these has a distinct significance, and Googling “Netflix error code ####” will frequently provide instructions on how to resolve the issue.
Solution 3: Netflix Outage
If Netflix is truly unavailable, how should we put this? It’s time to decide for good whether the book or the movie was indeed superior. You might also watch free-to-air TV or play a board game. Without further ado, practice patience. Soon enough, Netflix will resolve the issue, and you may resume your blissful streaming experience.
Nobody likes getting irritated by being unable to access Netflix (or other streaming services). However, often all that’s required to get the service operating is a little troubleshooting. Happy binge-watching and remember to follow the aforementioned instructions!
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