Note: If sending an image to Customer Service, save the file as a .png or .jpg format and attach it to your email.

To Take an In-Experience Screenshot

  • Click on the Menu button, located in the upper-left corner
  • Click the Record tab in the menu that opens
  • Click the Take Screenshot button

Alternatively, you can skip the first two steps and press the PrntScn (PrintScreen) key on your keyboard.

If doing this for the first time, a pop-up window will appear, informing you that you’ve taken a screenshot and where to find it. At the lower right, is the option to never have that message displayed again.

To take a screenshot of your entire screen/the website

For Windows

  1. Set up your shot and press these keys: PrntScn (PrintScreen). This is usually located at the very top of the keyboard, sometimes in very small print. On some systems, it may be necessary to hold down the Ctrl key when pressing PrntScn.
  2. Paste the picture into a picture program like MS Paint or paint.net by using Ctrl + V or right-clicking and selecting Paste to a new file.

For Macs

There are several keyboard combinations available when taking a screenshot.  The following are two of the more common methods.

    • Press command-shift-3: Takes a screenshot of the entire screen.
    • Press command-shift-4: Lets you select a part of the screen.

To take a screenshot on mobile iOS/iPhone/iPad

Take a screenshot on your iPhone

Quickly save what’s on your screen.

How to Take a Screenshot on  iPhone 13 and Other Models with Face Id

  1. Press the side button and the volume up button at the same time.
  2. Quickly release both buttons.
  3. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it.

How to Take a Screenshot on  iPhone Models with Touch Id and Side Button

  1. Press the side button and the Home button at the same time.
  2. Quickly release both buttons.
  3. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it.

How to Take a Screenshot on iPhone Models with Touch Id and Top Button

  1. Press the top button and the Home button at the same time.
  2. Quickly release both buttons.
  3. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it.

Where to Find Screenshots

Open Photos, then go to Albums > Media Types > Screenshots.

Android

The steps for taking a screenshot can vary depending on the device and Android version. To find these steps, please do a Google search for your specific device.

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